Reception Console

The SimpleSignal Receptionist client is a feature-rich desktop application that works with desktop phones, softphones and mobile phones, allowing an operator to efficiently answer and manage incoming calls.

The client supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On, Call Park and Conferencing capability, and is fully integrated with the SimpleSignal platform.

Call Control Features

• Call Management – Answer, dial, hold, conference, blind and attended transfer, move to queue.
• Drag and Drop Call Transfer – Use mouse to manage calls.
• Line Monitoring – Line states include on-hook, off-hook, ringing, DND, Privacy and Call Forwarding Always.
• Camp On with Recall – Perform a directed hold when called party is busy.
• Directed Call Pickup – Pickup any ringing extension.
• Voicemail Transfer – Transfer calls directly to voicemail.
• Call Barge-In – Operator intrusion on a busy line.
• Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales).
• Day/Night mode – Operators can automate the switch from “day” to “night” mode.
• Messaging – Send emails to contacts from desktop screen.
• Call History – Logs outgoing, received and missed calls.
• Call Statistics – Average hold time, transfer count.