Hosted PBX VoIP: Testimonials

Actionable Research
Dave Cristofaro, CEO

We were using a typical small business phone system with some PBX features, but as our needs changed rapidly, we were confronted with expensive and time consuming programming every time we added people or changed menus. Then we discovered SimpleSignal's Hosted PBX solution for small business. "WOW!" We're amazed with the features we now have, all programmable through an easy to use series of browser screens, or with a simple phone call. Thanks for showing us the future!

Inlet Technologies
Kendall Kasper

Being a young and international company, we required a flexible and cost-effective system. SimpleSignal's VoIP solution worked perfectly for us. Their hosted system allowed us to save an enormous amount with virtually no up-front capital expense, and their features allow us to work internationally at a fraction of the cost. Plus, it was so easy-just 'plug-and-play.' We love the system so much we even have our own dialog for it. When we're going to be out of the office, we say we'll be "VoIP-ing" that day." Switching to VoIP was a no-brainer.

Match.com
Michele Watson, International Customer Care Senior Director

I approached SimpleSignal to develop a plan to allow our international phone calls that were currently being received in our Montreal center from members located in Canada and France to be shared between Montreal and a new center in the Dominican Republic. I also asked for price differences between analog and VoIP to see if a cost reduction could occur with this implementation.

SimpleSignal was extremely thorough and worked with our center in the Dominican Republic to test the VoIP connection before they offered it as a solution. Because the VoIP sound quality was clear, they sent the required hardware to the center to finalize the implementation. They also established a phone number to route our existing numbers to so there was no impact to our members.

In addition, they set-up the technology so when voicemails are left in our mailbox, .wav files are immediately sent to our email application so the support staff can listen to the voicemail messages on their computers. The ability to get these messages sent to an application they regularly work in instead of having to access a voicemail box to retrieve them was a great efficiency for my team.

My staff was trained on the SimpleSignal admin tool, which allows us to schedule the routing of our phone lines between support centers to manage weather-related issues, holiday coverage, and peak seasons. Removing the need to rely on technical support staff to manage the re-routing of phone numbers is another nice efficiency gain.

I am extremely pleased with my experience with SimpleSignal, and would highly recommend them to other companies who have similar needs.

Argenta Advisors
Kim Norton, Managing Partner

Argenta Advisors is a virtual consulting firm, with managing partners in Seattle, Boston, and Minneapolis, and over a dozen consultants around the country. We selected SimpleSignal to connect our company nationwide based on the fact that we did not have to invest heavily in an IT infrastructure but could still acquire the most advanced VOIP capabilities and support. We did a great deal of research and could not find another solution like this. We definitely made the right choice. SimpleSignal has given us the capacity to grow quickly and seamlessly – our clients are often not aware that we are not all in the same office because of this service. The support that the company has given us has been tremendous, as well. And the flexibility that the system provides ensures that wherever we are, whether we are traveling, in our office, or working from home, our phone lines will follow us, enabling us to be responsive to our clients.

Innes Clothing
Glenn Brumage, Vice President - Sales and Marketing

As a manufacturer in the skate industry and with our “laid-back” image, outsiders might think we’re not serious about our business. Nothing could be further from the truth! With over 500 stores that sell our product line, we invest heavily in systems that make sure our loyal customers remain loyal.

When we looked into SimpleSignal, we didn’t fully understand the benefits of a hosted PBX solution. Our old phone system had lots of voicemail issues, and moves, adds and changes were expensive and time consuming. Mobile access to the system was close to impossible.

I have to confess that we were absolutely hooked seven minutes into the presentation! Our only concern was whether their product worked as well as they said it did. Those fears went away after talking with some of their enthusiastic references.

The outcome has been fantastic. Simultaneous ring, remote office and our softphones ended up being much more useful and practical than we anticipated with a huge leap in efficiency. And voicemail to email has proven priceless for accountability and responsiveness to our customers. This is more than a phone system to us. What can I say about SimpleSignal? It just works, Dude.

El Pollo Loco
Mohamed Eloraby, IT Restaurant Systems Manager

At El Pollo Loco, our take-out and delivery business is totally dependent on a smooth-running call center. SimpleSignal provided us with a phenomenal front-end IP voice solution that routes our inbound multi-lingual calls flawlessly to the call center, automatically referencing the store the customer is calling. We were very impressed with the simplicity of working with the SimpleSignal to set up the system, and really value their responsive customer service. They’ve always been there when we’ve needed them.

I highly recommend SimpleSignal to any company that needs flexibility and dependability in designing a custom call center solution.

  FAQ’s