Completely outsourced service requires no equipment on the customer’s premise.

Reporting Dashboard for Call Recording

Dana Point, CA (PRWEB) July 14, 2010 – SimpleSignal Inc., a leading hosted PBX and Unified Communications service provider for small and mid-sized businesses, today announced the launch of a full-featured, hosted call-recording solution.

The call recording application features on-demand and blanket recording accompanied by an intuitive, web-based, playback and retrieval interface. This solution allows any sized business using SimpleSignal’s hosted PBX system to add call recording capabilities without tying up capital in hardware or software. And the affordable service can be requested and provisioned in a matter of a few days, not weeks or months.

Businesses of all types and sizes are realizing the need for call recording to remain compliant with regulatory issues and for legal protection. Insurance adjusters, lawyers, healthcare providers, financial services, and call centers are just a few of the many users seeking to improve the quality of customer interactions and reduce liability. There are also efficiencies gained with call recording for improving everyday business processes like keeping track of sales conversations and customer/technical support resolution.

Benefits of SimpleSignal’s hosted call recording solution:

* Seamless integration with SimpleSignal’s Hosted PBX
* Provide proof of compliance with legal and regulatory requirements
* Avoid costly disputes by archiving recorded calls for future proof
* Customize call recording to when and where your needs require
* Evaluate successes and failures for continuous improvement and training opportunities
* Access and playback recorded calls via an easy-to-use, secure Web interface
* Supervise/monitor calls that are in progress from anywhere, using the same easy-to-use, Web interface

“Call recording has become a growing requirement for many hosted PBX customers and prospects,” said Dave Gilbert, CEO of SimpleSignal. “The addition of this fully integrated solution is an exciting addition to our full range of hosted unified communications offerings, continuing our commitment to provide our customers with powerful but affordable solutions for all their communications needs.”

For more information on SimpleSignal’s hosted call recording service, visit http://www.simplesignal.com/call_recording.php or call 866-434-4404 for a live demo.

About SimpleSignal SimpleSignal is a hosted PBX and cloud-based Unified Communications service provider.  SimpleSignal provides IP phone applications and services to tens of thousands of satisfied business users throughout the US and Canada, with a growing list of multi-office clients in many International locations. SimpleSignal has created some of the most innovative and advanced voice “mashups” in the communications industry, leveraging voice technology for Facebook, LinkedIn, and Salesforce.com, among others. SimpleSignal has offices in Englewood, CO, and Dana Point, CA. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read our blog: http://www.simplesignal.com/blog/.

Three Ascent Award finalists chosen for best representing the Colorado spirit of innovation, growth, and drive in telecommunications.

ENGLEWOOD, CO  (PRWEB) Wednesday, April 14, 2010 — SimpleSignal Inc., a Colorado and California-based hosted PBX and Unified Communications service provider for small and mid-sized businesses, was selected as one of three finalists out of hundreds of possible candidates for the first ever Ascent Award by Communications Technology Professionals (CTP), Colorado’s premier association for communication industry professionals.  The award ceremony was held last Thursday night at The Brown Palace Hotel in Denver, CO.

“SimpleSignal’s selection as a finalist for this award says a lot about where the telecom industry is going…the playing fields are being leveled”, said Dave Gilbert, Founder and CEO of SimpleSignal.  “What was once a playing field only for the billion dollar telecom giants is now accessible to a scrappy entrepreneur with a dream, a great team and a willingness to work hard.  SimpleSignal is out there providing business customers with productivity-enhancing products and services that weren’t even available just a few years ago.  That’s a testament to what is happening because of cloud technology.  It’s an exciting time to be in this business!”

“It was nearly impossible to pick a winner from our top three finalists”, said Joshua Holmberg, President of CTP.  “While SimpleSignal didn’t end up taking the top spot for the award, we were impressed that a smaller company with under $10 million in sales was chosen along with heavily-funded peers like Cricket Communications and Open Range Communications from among hundreds of candidates that were screened and interviewed.  Each finalist was in very different verticals and each one was unique in its approach to the marketplace.  We considered all three finalists as winners.”  (Open Range received the Ascent Award)

The Ascent Award was to be given to the firm that best represented the Colorado spirit of innovation, growth and drive in telecommunications and is poised to make a near-term impact on the industry.  Ascent nominees were selected based on assorted criteria and offered for voting from CTP associates. The company must have exhibited exceptional inspiration or insight in at least two of these areas: (a) new technology, (b) changing business models, (c) new products and/or (d) new customers or marketplace; The company must have made or will in the immediate future make a meaningful impact on the communications industry; The company must have a significant presence in Colorado; The company should embody the spirit of the Ascent Award showing energy, focus, growth, drive and innovation furthering communications technology.

“SimpleSignal was chosen by CTP for several reasons, but in a nutshell, they embodied the spirit of what we want this award to be about,” said Joshua Holmberg.  “Their core business model is based on embracing new disruptive voice and cloud technologies and making them accessible to their customers.  For the last five years they’ve been delivering innovations to the marketplace like voice applications and mashups, desktop integration, and cooperating and peering within the telecom community.  Plus they’ve done it as a growing service provider, delivering dependable hosted IP voice service to business customers day-in and day-out.  That’s impressive for any size company.”

Larry Nelson of W3W3 Internet Radio interviewed SimpleSignal CEO Dave Gilbert. You can listen to the audio interview here.

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Breakthrough service enables high-quality multi-party video conferencing for any company

Las Vegas, NV (PRWEB) March 2, 2010 — SimpleSignal, a leading service provider of hosted business telephone solutions for small and medium sized businesses, and Vidtel, an innovative video conferencing service provider, announced at Channel Partners Conference in Las Vegas their distribution agreement to market Vidtel’s Hosted Multi-Point Video Conferencing Service to SimpleSignal’s hosted unified communications customers.

Polycom VVX 1500 With Vidtel-SimpleSignal Multi-Point Video Conference

Today, very few small-to-medium-sized enterprises have sufficient in-house resources for business-grade multi-point video conferencing. The video conferencing equipment required is too resource-intensive for all but the largest enterprises. SimpleSignal and Vidtel have partnered to deliver a hosted solution that even the smallest enterprises will find accessible. With this outsourced solution, SMBs have no need to acquire additional expensive infrastructure to initiate an ad hoc multi-party video conferencing call.

“SimpleSignal is well-recognized as a visionary service provider in the hosted voice market, often the first to roll out new applications and products to its SMB customers. We are excited to help fulfill SimpleSignal’s objective of bringing simplified unified communications to SMBs of all sizes with our multi-point video conferencing service,” said Scott Wharton, CEO of Vidtel.

Vidtel’s multi-point video conferencing service integrates with SimpleSignal’s BroadSoft® BroadWorks® application server with Vidtel’s video conferencing service and Polycom® VVXTM 1500 business media phones. The service enables three or more VVX 1500s to connect via a simple dial-in number for instant multi-way video conferencing.

“This new offer is nothing short of revolutionary. Now small to medium-sized businesses have no need for an extensive video conferencing system – a few people with a video phone can now easily dial a regular number to be connected. Previously, only point-to-point calling was realistic on these devices. This service also advances unified communications, seamlessly integrating video conferencing with our hosted VoIP service and amplifying the value of SimpleSignal’s hosted VoIP offer. We’re excited to be delivering this service with Vidtel, a cutting-edge video conferencing service provider,” said Dave Gilbert, SimpleSignal’s CEO.

SimpleSignal will begin offering the Multi-Point Video Conferencing service developed by Vidtel to customers beginning in Q2 2010.

About SimpleSignal
SimpleSignal is a facilities-based hosted PBX and Unified Communications service provider that also offers SIP Trunking services, advanced Voice Apps and Polycom IP Phone equipment. The company is one of the top BroadSoft switches in the U.S., providing IP Phone applications and services to thousands of satisfied customers throughout the U.S. and Canada, with a growing list of multi-office clients in many international locations. SimpleSignal dependably provisions off-net, which means that customers can bring their own bandwidth and still use the SimpleSignal Hosted PBX system without overhauling their entire IP infrastructure. SimpleSignal, Inc. is located at 34232 Pacific Coast Highway, Dana Point, CA 92629. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read our blog: http://www.simplesignal.com/blog/.

About Vidtel
Vidtel is an innovative video conferencing service provider. Our open, inter-enterprise video conferencing network service provides compatibility between a diverse set of business-grade video endpoints at enterprises worldwide. Vidtel enables even small and medium enterprises to experience the productivity of secure, high-quality video conferencing with partners, suppliers and customers around the world. Vidtel’s Video Conferencing Directory enables any video user to find another and to easily connect. Vidtel is located in the heart of Silicon Valley in Mountain View, CA and at http://www.vidtel.com.

New Conference Deck Uses HD Audio Codec G.722 to Provide Stunning HD Audio Quality Integrated With SimpleSignal’s Unified Communications Service

Dana Point, CA (PRWEB) March 1, 2010 — SimpleSignal Inc., a leader in hosted business telephone solutions for small and medium sized businesses, today announced the addition of an HD Voice Conference Bridge solution to its growing list of hosted PBX calling features and voice apps. The company’s new conferencing service allows up to 100 callers to participate in unlimited HD audio conference calls for one flat rate of $29 per month, with volume discounts available.

“SimpleSignal’s goal is to continually make business communications easier and more accessible to our clients, and this affordable, high quality conference bridge is a linchpin to providing a comprehensive unified communications service,” said Dave Gilbert, CEO of SimpleSignal. “And with true HD voice quality our clients can enjoy conference calls that sound like you’re all in the same room, even when talking across the country.”

SimpleSignal keeps costs low by eliminating toll-free access to the conference bridge. With most business phone users nationwide on unlimited long distance calling plans, toll free service becomes a potentially redundant, unnecessary expense.

Although any user with a phone connection may call into SimpleSignal’s conference bridge, HD Audio sound is what really takes conference calling to another level. SimpleSignal uses the HD Audio Codec, G.722, which doubles the sample rate and the high and low frequency rate, with no noticeable latency, delivering a more natural conversation, with better clarity to discriminate between letters “S” and “F” or “P” and “T”. To take advantage of this technology users must be on the SimpleSignal network with a Polycom HD Voice IP phone or equivalent (legacy phone systems don’t support the G.722 codec). While this might limit the broad enjoyment of HD Audio conference calling at this point, the biggest beneficiaries of the HD quality will be SimpleSignal clients with multiple office locations that use a conference bridge as a regular part of their business process.

SimpleSignal’s HD Conference Bridge provides a full feature set including:

• Reservationless conference start, meaning your bridge is active and ready 24/7 without scheduling
• 100 participant capacity
• Entry/exit notification using chimes or recorded names
• Self muting
• Conference termination by the host (useful when you have back to back conference calls)
• Participant count
• Private roll call, meaning participants can hear a private playback of the recorded names still active on the call
• Multiple hosts
• Touchtone suppression
• Security lock which prevents new callers from joining the active call
• Keypad commands which easily and intuitively modify any of the settings during a call

SimpleSignal’s unlimited flat rate of $29 per month for up to 100 participants is extremely competitive for any size business, competing strongly with per minute plans that can cost businesses thousands of dollars per year with or without toll-free access.

About SimpleSignal
SimpleSignal is a Cloud-based (also known as Hosted PBX) Unified Communications service provider that also offers SIP Trunking services, advanced Voice Apps and Polycom IP Phone equipment. The company is one of the top BroadSoft switches in the U.S., providing IP Phone applications and services to thousands of satisfied customers throughout the U.S. and Canada, with a growing list of multi-office clients in many international locations. SimpleSignal dependably provisions off-net, which means that customers can bring their own bandwidth and still use the SimpleSignal Hosted PBX system without overhauling their entire IP infrastructure.  SimpleSignal, Inc. is located at 34232 Pacific Coast Highway, Dana Point, CA 92629. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read our blog: http://www.simplesignal.com/blog/.

Users can control Hosted PBX phone features from the desktop without accessing a web portal. The SimpleSignal Call Control Toolbar enables SMBs to take advantage of productivity enhancing VoIP features.

Dana Point, CA (PRWEB) October 26, 2009 — Voice over IP (VoIP) technology innovations have endowed today’s business phone systems with advanced features and tools that can radically enhance and simplify communications–but many users don’t take advantage of them. Today SimpleSignal introduced its Call Control Toolbar, a breakthrough application that makes advanced VoIP calling features easier and more convenient to use.

Hosted PBX carriers provide access to their IP phone features through a web browser or web portal, which requires that users log in, enter a password and risk losing track of their portal page URL. In contrast, SimpleSignal’s Call Control Toolbar is an elegant, Adobe Air-based application that floats anywhere on a user’s desktop for instant access to a range of calling feature controls. The Call Control Toolbar does not require users to launch a web browser.

“One of the biggest challenges we discovered in our customer research was that our Hosted PBX customers were not using incredibly efficient calling features like simultaneous ring, remote office and voice messaging, or even more basic functions such as speed dial,” said Dave Gilbert, founder and president of SimpleSignal, “either because they didn’t know how or didn’t want to be bothered with logging into a web portal to set up or change their IP phone settings.

“The SimpleSignal Call Control Toolbar eliminates these hassles for users,” Gilbert continued. “The controls are user-friendly and always available in the background on a user’s desktop, so it’s easy to make quick, on-the-fly changes to IP phone settings. ”

The SimpleSignal Call Control Toolbar also features call notification screen pops. When a user receives an incoming call, a small window pops up at the bottom of the user’s computer screen with complete caller ID information. Users can also answer the call directly from the screen pop.

The Call Control Toolbar is provided free of charge for SimpleSignal’s Hosted PBX customers.

SimpleSignal will unveil the Call Control Toolbar to the industry during a workshop at BroadSoft Connections 2009: Voice & Vision, October 25 – 28, at The Phoenician in Scottsdale, Arizona.

Features that can be managed by the toolbar include:

•    Simultaneous Ring (http://www.simplesignal.com/feat_Simultaneous-Ring.php) for up to six numbers
•    Remote Office, which displays your office number on caller ID regardless of which phone is being used
•    Outbound Dialing by entering the phone number or copying and pasting into Toolbar window
•    Speed Dial for six numbers
•    Sequential Ring for up to six numbers
•    Voice Messaging Control (http://www.simplesignal.com/feat_Visual-Voicemail.php), including email notifications and transfer upon dialing “0″
•    Call Forwarding Always
•    Call Forwarding Busy
•    Call Forwarding No Answer
•    Do Not Disturb

For more information about the Call Control Toolbar, go to SimpleSignal.com/toolbar.

About SimpleSignal
SimpleSignal is a Cloud-based (also known as Hosted PBX) Unified Communications service provider that also offers SIP Trunking services, advanced Voice Apps and Polycom IP Phone equipment. The company is one of the top BroadSoft switches in the U.S., providing IP Phone applications and services to thousands of satisfied customers throughout the U.S. and Canada, with a growing list of multi-office clients in many international locations. SimpleSignal dependably provisions off-net, which means that customers can bring their own bandwidth and still use the SimpleSignal Hosted PBX system without overhauling their entire IP infrastructure.  SimpleSignal, Inc. is located at 34232 Pacific Coast Highway, Dana Point, CA 92629. Find us on the web at www.simplesignal.com. For sales, call 866-434-4404. Read Dave Gilbert’s Blog: http://www.simplesignal.com/blog/.

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This article was front page news at VON.com.  This is a major breakthrough for the entire VoIP industry!

Philadelphia, PA and Dana Point, CA – October 22, 2009 – Alteva, North America’s largest enterprise hosted VoIP provider, and SimpleSignal, a facilities-based complete network provider of business VoIP, today announced the successful completion of an IP peering relationship that will integrate disparate VoIP Service Providers to improve voice and video communications and allow advanced feature integration.

Currently, most calls are placed through the traditional PSTN controlled by legacy carriers, which defeats many of the current quality improvements available with High Definition (HD) IP communications. When VoIP service providers peer with each other, users on either network can connect directly over IP and bypass the PSTN. This allows the user to experience all the quality and features available through HD IP voice and video communications in a cross-platform call. The technology being used is an innovative and new approach of “fabric-based peering,” in which carriers can easily and reliably route communications based traffic between customers or end users regardless of who they use for their services.

Following this year’s CTO Summit, held at the VON Conference & Expo in Miami Beach, Florida, Alteva and SimpleSignal became the first VoIP Service Providers to take the dramatic step towards improving video communications and HD voice communications.

“The roadblock to enhanced communications services continues to be the limitations of the PSTN networks that interconnect all carriers,” said Mark Marquez, VP of Technology at Alteva. “Alteva believes that ‘a high tide raises all ships’. By working with SimpleSignal, we are able to provide end-to-end IP-based communications that allow for enhanced video conversations, as well as high-definition voice. We hope this will encourage other carriers to follow suit.”

“The SimpleSignal and Alteva alliance proves that HD voice and exceptional video quality can happen completely outside of the traditional PSTN,” said Ujjval Karihaloo, VP of Engineering at SimpleSignal. “By removing the barrier of the PSTN and peering with other service providers, IP communications can be all that it was created to be. Alteva and SimpleSignal users can now talk to each other using HD voice technology without any per minute charges.”

Some of the benefits of a nationwide IP peering fabric could include: nationwide HD-to-HD calling between different service providers, the ability to pass video from one carrier to another, and more overall cost-effective peering relationships for service providers and their customers.

“The recent growth in SIP trunking will quickly advance new IP-based communication applications like video conferencing,” said Seamus Hourihan, executive vice president of marketing and product management for Acme Packet. “Acme Packet’s Net-Net Session Border Controllers provide the foundation for service providers like Alteva and SimpleSignal to deliver trusted, first-class communications and offer new business tools to more effectively meet the needs of their enterprise customers.”

Alteva and SimpleSignal will demonstrate their peering relationship at Acme Packet’s Interconnect 2009 conference (November 8-11th) in Miami, Florida. The demonstration will include HD voice and video communication between Alteva and SimpleSignal, two of the leading hosted VoIP carriers in North America.