One of the developments we’ve been really excited about is our new Call Control Toolbar. This is an Adobe Air application that resides on your desktop, which means you don’t have to have a web browser open to use it. This may not sound like a major difference but believe me, once you get used to our Toolbar, you’d never think of going back to opening your browser, logging in with your user name and password, just to change a simple call setting like which numbers you want your calls to forward to, etc.
The beauty of the Toolbar is in its simplicity. In no time you will master its Services Control Panel and be making changes on the fly, as easily as you download your email.
This article walks you through the process of setting up and using your toolbar. By the way, you may want to go ahead and contact customer support at 303-242-8616 and ask them for your user name and password for the toolbar. You will need it during this installation.
First you will need to download the application. If you haven’t done so already, go to the toolbar page and click download now.
Click “I Accept” to the Software License Agreement and click Continue Download.
Click Install Now on the “Install the App” page
You may be required to download and install Adobe Air if you don’t already have it on your system. Just follow the Adobe prompts to do so.
Choose Open or Save when you see this screen:
Once you save the file and run the application setup, your toolbar is installed and ready to set up.
Launch the toolbar app – Mac users: you may want to place the app in your dock for easy access.
Click Settings. Select xs1.simplesignal.com in the server drop down. Enter your username which is your full phone number@simplesignal.com e.g. 9495551234@simplesignal.com. Then enter your password as given to you by support or your network administrator.
Now hit Save Settings and your toolbar should be fully operational.
Here are a few tips for setting up your Services screens:
Call Forwarding
This screen allows you to forward all your calls all the time to a specified number, or just when your primary number is busy, or when there is no answer at your primary number after a specified number of rings.
Simultaneous Ring
Enter up to six phone numbers you would like to ring when your primary number is called. This can be an alternate office number, your cell phone, home phone, etc.
Remote Office
This is a great feature for when you are working from an alternate location like your home or a hotel room. The number you enter here will ring when you click to call a number from your computer. Your call recipient will see your primary phone number in their caller ID even if you are calling from a hotel in Paris.
Do Not Disturb
Turning this option on sends calls directly to voicemail.
Sequential Ring
Simultaneous Ring rings all your entered numbers at the same time. Sequential Ring rings your numbers one at a time in the order you enter them. Even though there are six options here, remember that callers won’t be patient enough to wait through that many opportunities to track you down.
Speed Dial
You can program your IP Phone to speed dial six different numbers (Programs keys #2-7).
Voice Messaging
This is a great tool! Here you can set up your email address for notification of voicemail messages. You can also cc an associate or assistant. Here is where you would set up call transfer as well. You can tell people in your voicemail message to press 0 to be transferred to an operator, assistant, or associate.
Using Your Toolbar for Outbound Calls
It’s amazingly simple to type the number or extension you are calling into the Dial # field. You can also copy and paste phone numbers from any application open on your screen. Then just hit CALL and your Polycom IP phone rings with the outgoing call connecting. (This feature only works with Polycom IP phones)
Using Your Toolbar for Inbound Calls
Your Toolbar comes with a clean little call notification “screen pop” that comes up in the bottom of your screen announcing the caller ID of the incoming call and an option to answer your call (call goes to your Polycom IP phone’s speaker) or Transfer to VM which sends the call directly to voicemail without letting the phone ring the prescribed number of rings. (very convenient it you are deep in thought and don’t want to be distracted but haven’t turned on the Do Not Disturb option).
By the way, pressing the Help button brings you back to this post for reference any time. If you get stuck, feel free to call Support at 303-242-8616 between 6AM and 6PM PST.
That’s it for now. Watch for additional upgrades to the toolbar. We have a lot of great plans for this simple little interface for your SimpleSignal PBX. Enjoy!
