Simple Signal at IT Expo – Cloud Communications Emerging to the Forefront

A few weeks ago, I had the opportunity to participate in the IT Expo panel, “Enabling the Internet for Real-Time Communications.” While it provided a very animated discussion about the state of cloud communications, especially WebRTC, there were some other interesting observations during my three days in Miami Beach. IT Expo is about networking. It’s […]

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g/Unify – Marrying GMail with Unified Communications

In a recent post over at No Jitter, Brian Riggs talks about integrating communications activity with Google Apps. He points out the need for third party software to create a complete Unified Communications offering. One of those options is the recently demonstrated g/Unify that  integrates Broadsoft-based hosted UC services with Google Apps in a way […]

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2014 Predictions: The Evolution of Unified Communications with Mobility and CRM Integration

Last week we reviewed some of SimpleSignal’s accomplishments in 2013. But it’s a new year, and I sat down with our CEO, Dave Gilbert, for his perspective on the evolution of unified communications and, concurrently, SimpleSignal’s offerings during 2014. Most important is the role of mobile. In a market where we can initiate and receive […]

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2013: SimpleSignal Grows Its Customer Base and Infrastructure

With the launch of a new year, we felt it was important to report on highlights of SimpleSignal’s activities during 2013. While SimpleSignal grew its business customer base 15% in 2013, revenues increased over 30% due to the combination of new customers and enhanced services for existing customers.  This continues the pattern we observed previously […]

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Denver Office–Moving Day

Happy New Year! Recently we outlined our plans for moving our Denver office to a larger footprint four floors above our current office. Today, the upgrades are completed, the furniture has been installed and our Denver team moved in over the holidays! Click on the image for a larger view. And the slide show below […]

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Call Recording: Monitoring Your Business Communications Activities

Whether it’s sales discussions, customer support calls, tracking time for customer billing, or defending a legal case, there are times when you need a recorded version of a phone conversation. These recordings can then assist with resolving a customer relationship dispute, sharing a past conversation with business colleagues or defending a legal action for violating […]

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Dreamforce 2013: New Opportunities for Building and Sustaining Customer Relationships

Salesforce.com’s annual Dreamforce event last month provided integrators and users of their $3 billion CRM platform with a product roadmap for 2014. More than 130,000 people registered for this year’s event – demonstrating, through participation, the scope of how broadly Salesforce.com is deployed. Aside from the formal presentations and the accompanying parties, the really exciting […]

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