SimpleSignal to Offer Affordable Hosted Call Recording Solution That Fully Integrates with their Hosted PBX System

by Paul McQuade on July 26, 2010

Completely outsourced service requires no equipment on the customer’s premise.

Call Recording Dashboard

Reporting Dashboard for Call Recording

Dana Point, CA (PRWEB) July 14, 2010 – SimpleSignal Inc., a leading hosted PBX and Unified Communications service provider for small and mid-sized businesses, today announced the launch of a full-featured, hosted call-recording solution.

The call recording application features on-demand and blanket recording accompanied by an intuitive, web-based, playback and retrieval interface. This solution allows any sized business using SimpleSignal’s hosted PBX system to add call recording capabilities without tying up capital in hardware or software. And the affordable service can be requested and provisioned in a matter of a few days, not weeks or months.

Businesses of all types and sizes are realizing the need for call recording to remain compliant with regulatory issues and for legal protection. Insurance adjusters, lawyers, healthcare providers, financial services, and call centers are just a few of the many users seeking to improve the quality of customer interactions and reduce liability. There are also efficiencies gained with call recording for improving everyday business processes like keeping track of sales conversations and customer/technical support resolution.

Benefits of SimpleSignal’s hosted call recording solution:

* Seamless integration with SimpleSignal’s Hosted PBX
* Provide proof of compliance with legal and regulatory requirements
* Avoid costly disputes by archiving recorded calls for future proof
* Customize call recording to when and where your needs require
* Evaluate successes and failures for continuous improvement and training opportunities
* Access and playback recorded calls via an easy-to-use, secure Web interface
* Supervise/monitor calls that are in progress from anywhere, using the same easy-to-use, Web interface

“Call recording has become a growing requirement for many hosted PBX customers and prospects,” said Dave Gilbert, CEO of SimpleSignal. “The addition of this fully integrated solution is an exciting addition to our full range of hosted unified communications offerings, continuing our commitment to provide our customers with powerful but affordable solutions for all their communications needs.”

For more information on SimpleSignal’s hosted call recording service, visit http://www.simplesignal.com/call_recording.php or call 866-434-4404 for a live demo.

About SimpleSignal SimpleSignal is a hosted PBX and cloud-based Unified Communications service provider.  SimpleSignal provides IP phone applications and services to tens of thousands of satisfied business users throughout the US and Canada, with a growing list of multi-office clients in many International locations. SimpleSignal has created some of the most innovative and advanced voice “mashups” in the communications industry, leveraging voice technology for Facebook, LinkedIn, and Salesforce.com, among others. SimpleSignal has offices in Englewood, CO, and Dana Point, CA. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read our blog: http://www.simplesignal.com/blog/.

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Apple’s iPad and SimpleSignal Work Great Together

by Dave Gilbert on July 26, 2010

iPad SimpleSignal PhoneI’m calling you from my iPad at 30,000 feet. This could be how you start your next phone call.

Apple’s iPad doesn’t technically offer the ability to make phone calls, but SimpleSignal has figured out a way to make the iPad talk using our virtual PBX technology.  And now that Wi-Fi is being offered by most of the major airlines for longer flights you can do VoIP over Wi-Fi just about anywhere, on the ground or in the air.

SimpleSignal is constantly looking for ways to increase its ability to offer our customers the opportunity to work and communicate anywhere, any time. Now mobile workers can manage work calls through the “cloud” so they can make and receive phone calls from anywhere in the world from the coolest mobile device to hit the market…Apple’s iPad.  As a matter of fact, you can use any Internet-connected device, including cell phones and computers, as if the call were going through your office line. You can also start a phone call on one device and seamlessly transfer it to another device mid-call. How does this work? Let’s say you are on a conference call at your desk. But it’s 6 PM and you have to go pick up the kids at soccer. Just press *11 on your SimpleSignal office phone system and you can transfer that call to your cell or iPad and you are off and running. Seamlessly the call is transferred from the office LAN onto the cellular network. That’s voice engineering magic!

The iPad has an excellent speaker microphone making the iPad perfect for conference calls. People can remotely dial into a meeting even if the room it is in doesn’t have a conference calling system.  The app is still in its early stages, but once iPads have the ability to perform multiple tasks at once, as Apple just started allowing on the iPhone, it could become an ideal device for looking at slides, or manipulating shared documents while simultaneously taking a call.

It’s all part of our effort to make our voice technology work for business. We say that we’ve developed a phone system that works for you. It “gets” you. It knows how you want to work. It knows who you want to let through to you and who you’d rather push to your voicemail and deal with later. It knows when you are available or when that call can go to your assistant or co-worker.

By enabling the iPad for voice, Simplesignal gives its clients yet another option for fielding their phone calls. Besides, it has a very high “cool factor”.  Amaze (or annoy) your friends on your next flight!

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Hosted PBX Provider SimpleSignal Selected as Finalist for Ascent Award by Communications Technology Professionals

April 13, 2010

Three Ascent Award finalists chosen for best representing the Colorado spirit of innovation, growth, and drive in telecommunications.
ENGLEWOOD, CO  (PRWEB) Wednesday, April 14, 2010 — SimpleSignal Inc., a Colorado and California-based hosted PBX and Unified Communications service provider for small and mid-sized businesses, was selected as one of three finalists out of hundreds of possible [...]

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SimpleSignal and Vidtel Launch Multi-Point Video Conferencing for Small-Medium Business Customers

March 2, 2010
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Breakthrough service enables high-quality multi-party video conferencing for any company
Las Vegas, NV (PRWEB) March 2, 2010 — SimpleSignal, a leading service provider of hosted business telephone solutions for small and medium sized businesses, and Vidtel, an innovative video conferencing service provider, announced at Channel Partners Conference in Las Vegas their distribution agreement to market Vidtel’s [...]

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HD Quality Conference Bridge Solution Introduced by Hosted VoIP Provider SimpleSignal

March 1, 2010
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New Conference Deck Uses HD Audio Codec G.722 to Provide Stunning HD Audio Quality Integrated With SimpleSignal’s Unified Communications Service
Dana Point, CA (PRWEB) March 1, 2010 — SimpleSignal Inc., a leader in hosted business telephone solutions for small and medium sized businesses, today announced the addition of an HD Voice Conference Bridge solution to its [...]

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Using SimpleSignal’s Call Control Toolbar

January 27, 2010
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One of the developments we’ve been really excited about is our new Call Control Toolbar.  This is an Adobe Air application that resides on your desktop, which means you don’t have to have a web browser open to use it.  This may not sound like a major difference but believe me, once you get used [...]

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Our Corporate Philanthropy

December 5, 2009
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At SimpleSignal, we believe that our business can make the world we live in a better place.  Building partnerships between SimpleSignal and ministries and other non-profit charities produces a more meaningful work-life balance.
We’ve adopted a model of giving that is designed to grow with our company. The 1+1+1 model shares a portion of our [...]

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SimpleSignal’s Call Control Toolbar Simplifies Use of Advanced VoIP Features

October 26, 2009

Users can control Hosted PBX phone features from the desktop without accessing a web portal. The SimpleSignal Call Control Toolbar enables SMBs to take advantage of productivity enhancing VoIP features.
Dana Point, CA (PRWEB) October 26, 2009 — Voice over IP (VoIP) technology innovations have endowed today’s business phone systems with advanced features and tools that [...]

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SimpleSignal and Alteva Forge All-IP Peering Fabric

October 22, 2009
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This article was front page news at VON.com.  This is a major breakthrough for the entire VoIP industry!
Philadelphia, PA and Dana Point, CA – October 22, 2009 – Alteva, North America’s largest enterprise hosted VoIP provider, and SimpleSignal, a facilities-based complete network provider of business VoIP, today announced the successful completion of an IP peering [...]

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Our New Hosted PBX Air App Lets You Control Advanced IP Phone Features From Anywhere on Your Desktop

October 22, 2009
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With the evolution of powerful VoIP Phone technology, business phone systems have become sophisticated and feature-rich…so much so that many users don’t take advantage of a fraction of the game-changing communications tools they now have at their fingertips.  Here at SimpleSignal we’re out to solve that problem by developing new communications software apps that simplify [...]

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